Airtel Kenya has launched a new customer care shop in Mandera town as it expands its network nationwide.
This new shop will be the 68th Airtel customer care shop in Kenya. The shop in Mandera County expands Airtel’s customer care shop footprint to 41 counties across the country, adding to the over 2,200 Airtel outlets in Kenya.
The launch comes after Airtel announced plans to expand its network coverage and services to the larger North Eastern region and other ASAL areas, ensuring that more Kenyans have access to reliable telecommunications services.
Currently, Airtel’s network covers 89% of the Kenyan population, with the company having rolled out 480 new sites between December 2023 and date, bringing its total number of sites across Kenya to over 3,700.
The shop will offer overall customer service support, including selling SIM cards, home broadband devices and airtime purchases. Airtel customers will also access Airtel Money deposit and withdrawal services, and agents can access float from the shop.
Operational hours for the shop are set from 8:00 am to 5 pm on Mondays through Fridays and from 10 am to 5 pm on Saturdays.