Zoho is expanding access to artificial intelligence with a new wave of “agentic” tools available for free across its business software suite. The move marks a step up in the company’s AI strategy—making automation easier to adopt for small and mid-sized firms that often find the cost and complexity of AI tools out of reach.
The launch covers three major categories: collaboration, customer experience, and human resources. The new features aim to help teams automate repetitive work, extract insights from data, and focus on decision-driven tasks. The tools are available immediately across Zoho’s ecosystem of over 55 applications, at no additional cost.
Zoho says the goal is to remove friction in AI adoption. “Businesses are eager to leverage AI but face barriers like cost, data readiness, and fragmented systems,” said Veerakumar Natarajan, Zoho Kenya’s country head. “Our unified stack eliminates these obstacles—AI arrives built-in, ready to use, and without third-party integrations.”
Within Zoho Workplace, users can now issue multi-step commands across various apps, including Mail, Cliq, Sheets, and Tables. Ask Zia, the company’s assistant, can pull data or create workflows across tools, while a new feature called AI Base Creation builds complete databases from short prompts.
In customer support, Zoho Desk adds “Resolution Expert”, an AI that learns from past tickets to improve responses. Zoho Sign introduces “Agreement Intelligence”, allowing users to draft or query contracts using natural language.
In recruitment, Zoho Recruit’s agentic tools match candidates to roles and automatically generate tailored assessments.
For Zoho, offering these capabilities for free is both a bet on customer retention and a signal to rivals: AI doesn’t have to be expensive to be useful.
