NCBA Loop transaction charges for 2025

Loop

Loop is a neobank under the umbrella of NCBA. It is one of the few neobanks in Kenya, alongside Branch and Fingo Africa (under Ecobank). Below is a comprehensive table detailing NCBA Loop’s services and their associated charges:

ServiceDetailsFee (KES)
Card Services
Physical CardIssuance360
Virtual CardIssuance120
Physical Card Replacement360
Virtual Card Replacement120
Card Payments
Point of Sale (POS)International Transaction Markup Fee5%
ATM Withdrawals
InterSwitch Network86.25
KenSwitch Network57.50
NCBA ATMs34.50
VISA ATMs (Local & International)287.50
Loop to Loop Transfers
50 – 5000
501 – 1,0005.75
1,001 – 5,00011.50
Above 5,00034.50
Loop to Mobile Money Transfers
50 – 1000
101 – 5005.75
501 – 1,00011.50
1,001 – 1,50017.25
1,501 – 2,50028.75
2,501 – 3,50033.50
Above 3,50046
Loop to Bank via PesaLink
50 – 1000
Above 50057.50
Cash Deposits
Branch DepositFree
Deposit via Linked Card57.50
Cash Withdrawals
Branch Withdrawal < 40,000402.50
Branch Withdrawal ≥ 40,000Free
Bill Payments
Loop to Loop In-Store Till/QRFree
Loop to Loop Billers34.50
Loop to Mobile Money/Till (Buy Goods)Free
Bank Transfers
Loop to Bank via RTGS57.50
Loop to Bank via EFT57.50
Investment Services
Loop to Goals AccountFree
Loop to Loop InvestFree
Loop Invest – Break OptionFrom 70% of CBR Rate
Loop Invest – No Break OptionFrom 70% of CBR Rate
Loan Services
Loop OverdraftFacility Fee: 2% of Disbursed Amount
Insurance: 0.7% of Disbursed Amount
Excise Duty: 20% of Facility Fee
Interest Rate: 16.7% p.a. (Risk-Based Lending)
Loop LoanFacility Fee: 2% of Disbursed Amount
Insurance: 0.7% of Disbursed Amount
Excise Duty: 20% of Facility Fee
Interest Rate: 16.7% p.a. (Risk-Based Lending)
Statements
e-StatementFree
Printed Statement (≤ 6 months)Per Page105
Printed Statement (> 6 months)Per Page210
Duplicate StatementsPer Page100
Certifying StatementsPer Page (Max 3,000)36

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