In April this year, Safaricom launched myCounty, a platform that enables all 47 counties to digitize all their services in one place, providing a single citizen access channel.
The platform features payment for county services, revenue management systems, a citizen reporting and engagement tool, and solutions around agriculture, health, utility bills, and SME programs. At first, the app was launched for Makueni County but has since expanded to other counties.
Safaricom has further made that availability bigger after launching the platform in Kitui County.
Per a statement from Safaricom, over 400,000 users are accessing county services through MyCounty app in the 11 counties currently onboarded. These include Nairobi, Makueni, Kitui, Busia, Samburu, Bomet, Narok, Kilifi, Uasin Gishu, Kajiado and Elgeyo Marakwet.
Safaricom targets to roll out the MyCounty App platform to all 47 counties in Kenya while incorporating the unique elements specific to each county.
The App is accessible on different channels, including a mini-App on the M-PESA Super App, Android App, iOS, Web, and USSD short code.
Quotes
“We are proud to partner with Kitui County to extend the transformative power of technology to its great people. The launch of MyCounty app platform in this county reflects our commitment to utilizing technology in making county services accessible and convenient for all, furthering our mission to connect, empower, and improve the lives of Kenyans. Our vision is to enable counties to offer one-stop shop for their services and more so increase their service delivery at an affordable cost,” said Nicholas Mulila, Chief Corporate Security Officer, Safaricom PLC.
“Today marks a significant step forward for Kitui County as we digitize our services to grow accessibility and efficiency in delivery. I believe that the MyCounty App platform will empower our citizens to conveniently access our essential county services as we also grow our own source revenue. Today’s launch is, therefore, a testament to our dedication to improving the lives of our residents through digitisation and technology. We thank Safaricom for their partnership and look forward to the positive impact this innovation will have on our county,” said Dr Julius Malombe, Governor Kitui County.
