Zoho has introduced Zia Hubs, a new tool within its WorkDrive platform that helps businesses organise and extract value from unstructured data, like emails, PDFs, call logs, videos, and more.
Built around Zoho’s AI assistant, Zia Hubs allows users to group project-specific or task-specific content into dedicated “hubs.” Zia then scans and understands that content, regardless of format, and can respond to user queries with direct answers linked to specific documents or moments in audio and video files.
The tool supports a wide range of formats and uses built-in transcription for video and audio. It also maintains context by grouping related sections, headings, and visuals, making it easier to surface precise information.
Zia Hubs integrates with Zoho Flow, letting users automate content updates from other software tools. That means files from third-party platforms like DocuSign, Zoom, or RingCentral can automatically be added into a hub and analysed by Zia.
A common use case could be a legal team uploading case files, research, and transcripts into one hub, then using Zia to generate summaries or find relevant quotes. A support centre could feed in call logs and ask Zia to detect complaint trends.
Zia Hubs is part of Zoho’s wider push into AI-driven business tools. It’s expected to launch publicly at the end of Q3 2025.
Zoho says its AI models are not trained on customer data and are built with privacy in mind, while keeping costs down by avoiding inflated infrastructure.
